Asendia: Case study e-commerce business Public Desire

Public Desire utilises Asendia's solution dedicated to helping small to medium retailers. The solution was designed with the knowledge and experience of global retailers but tailored to suit the needs, volumes and budgets of smaller operators. Retailers access the solution via a web portal which is more suited to younger retailers who are not as advanced in their IT development. The solution is simple and efficient to set-up yet still provides access to label and manifest printouts and tracking.

Benefits

Speaking about the partnership Qasim Akhlaq, Managing Director of Public Desire said: "Even as a small business we have always felt well looked after and have never been made to feel that we are not just as important as any other retailer. As a young business Asendia has a lot of passion and that really comes through when you work with them. You are never made to feel like a number, and their solution was perfect for us.

Working with Asendia gives us access to knowledge and information that we would struggle to develop ourselves. Our customer service team uses The Hub regularly and we benefit from our Account Manager keeping us informed about new lane and service launches."

The Hub is a unique library of information developed by Asendia which is made available to all of the retailers it works with. A suite of materials giving unrivalled information about destination countries, The Hub enables retailers to understand the various nuances of different countries and use this information to inform their global development.