Winning in Switzerland requires one thing above all: trust. And that trust is built through delivery.
Swiss shoppers are informed, demanding, and loyal — but only when you deliver with transparency, flexibility, and local familiarity. Here’s what they expect, and how e-PAQ Select and e-PAQ Returns deliver a smarter experience.
1. Transparent Pricing, End-to-End
Swiss shoppers want to know:
- What they’ll pay
- When it will arrive
- How it will be delivered
And they don’t want surprises.
With DDP (Delivered Duty Paid) via e-PAQ Select, all taxes and duties are calculated upfront and included at checkout. No customs delays. No surprise fees. No delivery rejections.
This aligns with the Smart Gate Flex approach — a smoother customer experience that increases conversion and reduces cart abandonment.
2. Delivery Models that Respect Expectations
Swiss consumers have clear preferences:
- 77% prefer home delivery
- 14% use pick-up points
- 2% prefer MyPost 24 Lockers
Swiss Post ensures parcels are delivered exactly as expected — with tracking, insurance, and support. And if the order doesn’t work out, e-PAQ Returns makes returns seamless, local, and customer-friendly.
3. Speed and Visibility — With a Swiss Touch
Swiss Post is the country’s most trusted logistics provider. With e-PAQ Select, delivery is:
- 24–48 hours after entry via Zurich or Geneva
- Fully trackable via web and mobile
- Managed locally, from clearance to doorstep
Through MyConsignments, Swiss customers can see delivery details, manage payments, and plan for their parcel’s arrival — all in their own language.
4. A Market That Rewards Smart Sellers
Swiss shoppers are:
- Highly digital (94%+ internet penetration)
- Used to shopping across borders
- Constantly looking for better deals from Europe and beyond
That means international brands are welcome — as long as they match the standards.
With e-PAQ Select + Returns, brands offer a logistics experience that feels local but scales globally. It’s the Smart Design for Swiss expansion — and a foundation for lasting customer relationships.
✅ Discover the Smart Way to Deliver in Switzerland
Smart logistics = seamless experiences = stronger brands.
Download the guide to discover how e-PAQ Select and e-PAQ Returns help you offer
the seamless, local experience Swiss consumers demand — with less friction, fewer returns, and smarter logistics.
